Ouachita Independent Bank in 909 North 18th Street #100

Customer Reviews about Ouachita Independent Bank:

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  After two years of banking at Ouachita Independent Bank, I had a VERY POOR customer service experience today at the main branch of the OIB on N 18th Street in Monroe at the hands of bank vice president, Bernadette Rainbolt. Ms Rainbolt also serves as the notary - a service I insist on having in a bank I am a member of. Ms Rainbolt gave me and an elderly black gentleman who bought a car from me today a very hard time when trying to have the title notarized at the bank. We both had valid, state-issued identification and the title listed me as the lawful, registered owner. Because the title also listed me as the “custodian” of my son (who the car was originally bought for as he was the principal driver back then) she started acting suspicious of me. I explained to her the DMV required that it be titled that way because he wasn’t allowed to own a vehicle at the time it was purchased - he was a minor at the time. And although the black gentleman had valid identification issued by the state of Louisiana DMV, she questioned him on why he was buying a vehicle in the first place because he had a state ID and not a driver’s license. What does she care? It’s his business. You don’t have to hold a valid driver’s license to own property in the state of Louisiana, including vehicles. Ms Rainbolt told us she would prefer we took our request for title notarization elsewhere because we had “too many problems.” I was humiliated and furious over this treatment. It’s my belief that she was being arrogant and unnecessarily difficult. There is a word for women like that but I won’t use it. And I won’t discount the possibility that she just didn’t want to help us because the one fellow was black and didn’t have a current driver’s license. This reflects very poorly on Ouachita Independent Bank. No one should be treated this poorly and with such contempt.
  By M Lee Corbett, April 18, 2017
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  I have never been to a bank at machine that you couldn't get your checking account balance. ..glad it is not my bank.I get balance after each and everyone of my accounts. No wonder there is only 2...
  By Pat Terry, January 18, 2017

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